Executive Coaches

Think Before You Speak

By Marshall Goldsmith

Thinking before speaking is a challenge for a lot of people. It might even be hard for you, especially if you are trying to prove to the world how smart you are. Take the following little test and see if you’ve got this bad habit running through your communication with colleagues, friends, and employees.

Your assistant rushes into your office with news of an urgent document that needs your attention right away. What he doesn’t know is that you were alerted to the situation a few minutes earlier by another colleague. Do you a) accept the document and thank your assistant for his expediency and effort? b) tell your assistant you were already privy to the information and he has wasted precious time?

If you let the moment pass with a simple, “Thank you,” you’re in good shape. If you’re like a lot of people, you will find a way to communicate to your assistant that you are one step ahead of him. Your response may vary from a dismissive, “I already knew that!” to a more accusatory, “Why are you bothering me with this?” Either way, the damage is done.

It’s not hard to stop trying to prove how smart you are. This three-step drill will help: 1) pause before you open your mouth and ask yourself, “Is anything I am going to say worth it?” 2) conclude that it isn’t, and 3) say, “Thank you.” If you can stop yourself in this minor moment, with someone with whom you work closely and who knows you well, you’re in good shape. If not, try this visual on for comparison. Your CEO walks into your office with the same urgent document that you already know about. Would you tell her in the same impatient tone that you did your assistant that “you already know about it”? Probably not. It’s something to think about.

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